Contact Our Support Team
We’re committed to providing rapid assistance for all gaming-related inquiries, account issues, and payment concerns. Our multilingual support team operates across multiple channels to ensure you receive help when needed, in compliance with Australian gambling regulations and responsible gaming standards.
Communication Channels & Response Times
- Live online chat available 24/7 for immediate assistance with account access and technical difficulties
- Email support at [email protected] for detailed inquiries, documentation requests, and formal complaints
- Phone support: 1300 884 225 for urgent matters during business hours (Monday–Friday, 9 AM–5 PM AEDT)
- Expected response time: Live chat within 5 minutes, email within 24 hours, phone support immediate
Support Departments & Specialisation
- Account management: Password resets, verification, and profile updates
- Payment processing: PayID transactions, deposit issues, and withdrawal inquiries
- Gaming assistance: Game rules, bonus clarifications, and technical gameplay problems
- Responsible gaming: Self-exclusion requests, betting limits, and support resource referrals
Last updated: December 19, 2025