Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our platform to enhance your gaming experience, ensure security, and personalise content. We are committed to transparency regarding our data practices and comply with Australian Privacy Principles and relevant gambling regulations. Last updated: January 18, 2026.
1. What Are Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit our website or use our mobile application. They contain information about your browsing activity and preferences. Beyond traditional cookies, we also use similar technologies such as web beacons, pixel tags, local storage, and session identifiers to track user behaviour, maintain security, and improve our services. These technologies work together to create a seamless gaming environment while protecting your account from unauthorised access.
2. Types of Cookies We Use
Our platform utilises several categories of cookies, each serving distinct purposes within our gaming operations. Understanding these categories helps you make informed decisions about your privacy preferences whilst enjoying our services.
- Essential Cookies – Required for basic platform functionality, account login, payment processing, and fraud prevention. Without these cookies, our services cannot operate properly.
- Performance Cookies – Collect data about how you interact with our games, pages visited, features used, and overall engagement patterns. This information helps us optimise site speed and stability.
- Analytics Cookies – Enable us to understand user behaviour, track traffic sources, measure conversion rates, and identify areas for improvement in our gaming offerings.
- Marketing and Advertising Cookies – Allow third-party partners to display personalised advertisements based on your interests and previous gaming activity across different websites.
- Preference Cookies – Remember your settings such as language selection, game preferences, sound volume, and display options for a customised experience on future visits.
- Social Media Cookies – Facilitate integration with social platforms, allowing you to share gaming achievements, invite friends, and access social login features.
3. Purpose of Cookie Usage
We deploy cookies to serve multiple essential functions across our gaming platform. Firstly, cookies enable secure user authentication, ensuring that only authorised account holders can access player accounts and funds. Secondly, they facilitate payment processing by remembering PayID information and transaction preferences, streamlining deposit and withdrawal procedures. Thirdly, cookies help us combat fraud and maintain compliance with Australian gambling regulations by monitoring suspicious account activities and preventing underage access. Additionally, we use cookies to personalise your gaming experience by recommending games matching your preferences, remembering your favourite slots, and adjusting interface settings. Finally, cookies provide valuable insights into our service quality, allowing us to enhance game performance, website functionality, and overall user satisfaction.
4. Third-Party Cookies and Partners
Our platform integrates with various third-party service providers who place cookies on your device. These partners include payment processors, analytics platforms, marketing networks, and customer support providers. Each third-party partner operates under their own privacy policies and cookie policies. We recommend reviewing these policies to understand how external organisations handle your data. We carefully select partners who comply with Australian privacy standards and demonstrate commitment to data protection. However, we cannot control how third parties use information collected through their cookies, and you should review their respective policies for complete transparency.
5. Cookie Duration and Persistence
Cookies used on our platform have varying lifespans depending on their function. Session cookies are temporary and automatically deleted when you close your browser, typically used for login verification and transaction security. Persistent cookies remain on your device for extended periods, ranging from days to years, enabling features like saved preferences and automatic login functionality. Some analytics cookies persist for up to 24 months to track long-term user engagement patterns. Performance cookies generally last between 12 to 18 months. You can manually delete cookies at any time through your browser settings, which will reset your preferences and require re-entry of login information on subsequent visits. Understanding cookie duration helps you manage your digital footprint and control information retention on your device.
6. Legal Basis for Cookie Usage
Our use of cookies is grounded in several legal frameworks applicable to Australian online gaming operators. We deploy essential and security cookies based on our legitimate interest in protecting user accounts and preventing fraud. Performance and analytics cookies are used with your consent, which you provide when accepting this policy. Marketing cookies similarly require your explicit consent before activation. We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles, ensuring that all cookie-based data collection respects your privacy rights. We adhere to the Interactive Gambling Act 2001 (Cth) requirements for responsible gambling and age verification. Where cookies collect personal information, we treat such data according to our comprehensive Privacy Policy, with appropriate security measures protecting against unauthorised access or disclosure.
7. Managing Your Cookie Preferences
We provide robust tools enabling you to control cookie usage on our platform. Upon your first visit, you will see a cookie consent banner allowing you to accept all cookies, reject non-essential cookies, or customise your preferences. You can access cookie management settings through your account dashboard, where detailed toggles control each cookie category independently. Selecting “Essential Only” maintains basic platform functionality whilst disabling tracking and personalisation features. The “Custom Settings” option provides granular control, allowing you to enable performance analytics whilst rejecting marketing cookies, or vice versa. Changes to cookie preferences take immediate effect, though previously set cookies may remain on your device until manually cleared. You can modify your choices at any time by revisiting our cookie preferences page, which updates without requiring account re-entry.
8. Browser-Based Cookie Control
Your web browser provides native tools for managing cookies across all websites you visit. Different browsers offer varying levels of control and user interfaces for cookie management.
- Chrome – Access Settings, then Privacy and Security, select Cookies and Site Data. Choose to block all cookies, allow only essential cookies, or create site-specific exceptions for our platform.
- Firefox – Navigate to Preferences, select Privacy & Security tab, find Cookies and Site Data section. Adjust settings to manage cookie acceptance and create custom rules for specific websites.
- Safari – Go to Preferences, select Privacy tab, configure Cookie and Website Data options. Safari allows blocking all cookies or only third-party cookies whilst maintaining first-party functionality.
- Edge – Access Settings, go to Privacy and Security, select Cookies and Site Permissions. Manage overall cookie policies and establish exceptions for preferred websites.
- Opera – Click Menu, select Settings, navigate to Advanced Privacy section. Configure cookie handling and manage site-specific cookie policies through the Cookies feature.
9. Do Not Track Signals
Some browsers include “Do Not Track” (DNT) functionality allowing users to express privacy preferences. When enabled, DNT sends a signal indicating your preference not to be tracked for advertising or analytics purposes. Our platform recognises DNT signals and respects user privacy preferences when this feature is activated. However, DNT adoption remains inconsistent across websites and service providers. Third-party advertisers may not honour DNT signals, and standard cookies may continue functioning even with DNT enabled. We recommend combining DNT activation with manual cookie preference adjustments through our dashboard for comprehensive privacy control. If you have enabled DNT in your browser and wish to verify that our platform respects this preference, please contact our customer support team who can confirm your current tracking status.
10. Impact of Declining Cookies
Declining non-essential cookies affects your gaming experience in several ways. Disabling essential cookies prevents account login, payment processing, and security features, rendering our platform unusable. Rejecting performance and analytics cookies limits our ability to optimise game loading speeds, fix technical issues, or improve user interface responsiveness. Declining preference cookies means you must manually reconfigure language, game volume, and display settings on every visit without automatic personalisation. Rejecting marketing cookies prevents us from recommending games matching your interests, though you may still see generic promotional content. Declining social media cookies disables friend invitations, achievement sharing, and social login functionality. You retain full control over these choices, and declining cookies does not restrict access to core gaming features, though the experience may be less personalised and convenient than with cookies enabled.
11. Children and Cookie Protection
Our platform is exclusively designed for adults aged 18 years and above in accordance with Australian gambling legislation. We do not knowingly collect information from minors. Our cookies include age verification mechanisms and identity confirmation protocols preventing underage access. Parents and guardians concerned about their children’s online safety should implement parental control software, monitor device usage, and educate children about responsible internet practices. Browser-based parental controls can restrict access to gambling websites, whilst device-level restrictions limit cookie functionality across all applications. If you discover that a minor has accessed our platform, please report this immediately to our compliance team so we can investigate and take appropriate action. We remain committed to protecting children’s privacy and preventing their exposure to gambling content.
12. Policy Updates and Contact Information
This Cookie Policy may be updated periodically to reflect technological changes, regulatory updates, or modifications to our service offerings. When significant changes are made, we will notify users via email, website notifications, or account messages. Continued use of our platform following policy updates constitutes acceptance of revised terms. We encourage you to review this policy regularly to stay informed about our cookie practices. If you have questions about our cookie usage, wish to exercise privacy rights, or require clarification regarding specific cookie functions, please contact our support team through our website’s contact page, email our privacy officer, or call our customer service line during business hours. Australian players can also lodge complaints with the Office of the Australian Information Commissioner regarding our privacy practices. We are committed to transparency and will respond to all inquiries promptly and thoroughly.